Help

Registration Help

Registration Help Most of the site can be viewed without registering, however if you would like to
bid you will need to register, registration is free ...read more

Help with My Account

My Account Help From the my account section you will be able to change your details and
passwords, control which auctions you are notified about, how you receive
notifications, view your bidding history, purchases, payment and sales...
read more

Auction Help

Auction Help There are a few different types of auctions, each with distinctive characterises
and it is important to know how each one works. An auction is a collection of
lots that will be sold incrementally, one after the other ...read more

Help me with Bidding

Bidding Help Bidding can be complicated, understanding how it all works is essential for
devising the best bidding strategy for you. There are a few important terms
you will need to know ... read more



There is an email enquiry link on the Lot Detail page for each lot if you have a
specific question about a particular lot.

There is an auctioneer contact link on the Auction Detail page for each auction if you
have a question about a particular auction.

If this help section has not helped, please contact us Contact us directly.

Registration Help

  • Most of the site can be viewed without registering, however if you would like
    to bid you will need to register.
  • Registration is free.
  • To register click the join now tab from the top menu.
  • In the Register Here section on the right hand side of the page, you will be
    prompted to enter your email address and password.
  • You will have to enter each of them twice (just in case you make a typo).
  • You will also need to acknowledge that you have read and agreed to the User
    Agreement... Then click register.
  • An email will be sent to your nominated email address with a link. (Please
    check your junk mail folder as this email may be sent from an unrecognised
    source, you may need to move it from your junk mail folder to enable the link
    to work).
  • Click on this Activate Now link, this will activate your account
  • You will then be prompted again to log in with the same email and password.
  • To complete your registration, go to the my details section of my account.
  • To make your account valid you will need to ensure you have provided the
    following information:
    • First and Last Name
    • A valid address (Street, Suburb, State & Postcode), and
    • A valid phone number (Home, Work or Mobile)

Auction Help

There are a few different types of auctions, each with distinctive characterises and it
is important to know how each one works. An auction is a collection of lots that will
be sold incrementally, one after the other. (Unlike some online auctions where each
item is its own auction)
.
  • On the main auction page there are 2 sections:
    • Current auctions which will be commencing soon, or have
      commenced but not yet finished.
    • Recent Auctions which have finished recently.
  • You can view auctions being conducted by a single auction house, by all
    participating auction house in your selected state or all auctioneers.
  • When your mouse pointer hovers over the symbol you will be able to see
    the categories of interest represented in each auction.
  • Once you select an auction you are interested in you will be taken to the
    auction detail page, which will provide you with all the details about the
    auction, from this page you will be able to download a printable catalogue
    (if one is available) and click through to view the auction lots.
  • Auction Types:

    • No Online Bidding – these are traditional live auctions, which are
      typically being held in remote locations or have special conditions
      which prevent us from being able to offer online bidding. The information
      provided is there to help you in assessing the lots prior to the live auction.

    • Internet & Absentee Bidding Only – these are online auctions where
      there will be no traditional live auction. The only way to bid will be
      online or by submitting pre-auction absentee bids in person with the
      respective auction house (which will be entered online). You will be
      able to follow the online auction as each lot is sold, one by one. You
      do not have to wait for your lot to be offered as you can leave a proxy
      bid on any lot at any time.

    • Live with Pre-Absentee Bids Accepted – this will essentially be a
      traditional live auction. You will be able to place an absentee bid via
      this web site, however the online bidding will close prior to the
      commencement of the live auction. This means you may be outbid at
      the live auction.

    • Complete with All Bidding Options – these auctions are traditional
      live auctions. You can bid in person at the live auction or bid remotely
      via this website during the live auction. The web site will follow the live
      auction as it progresses lot by lot; allowing you to watch and bid on
      each lot as it is being sold.

Help with MY Account

  • From the my account section you will be able to change your details and
    passwords, control which auctions you are notified about, how you receive
    notifications, view your bidding history, purchases, payment and sales.
  • If you have moved or have a new telephone number or email address, it is
    important that you keep your contact details up to date. This can be done
    easily in the my details section.
  • To change your password go to my account and select change password,
    you will be prompted to enter your old password, and your new password
    (twice - just in case you make a typo).
  • preferences - in this section you can specify which of the range of categories
    of goods we may offer that you have an interest in.
    • Your level of interest in any particular category will change over time
      based on what you buy.
    • You can also specify your level of interest (or disinterest) in any
      category manually.
    • Your interest in each category will be used to make the featured lots on
      the home page something that should be of interest to you.
    • We will only send out pre-auction notifications about auctions that have
      some lot of interest to you in them.
    • You can also specify how and when you would like to be contacted by
      each of the individual auction houses.
  • watch list – here you will be able to see on one page all of the items you
    have added to your watch list. On each lot you will see a little eye.
    Clicking on this eye will add that lot to your watch list. If the eye is green the
    lot is on your watch list, if you hover the mouse pointer over the eye it should
    turn red .. clicking it now will remove the item from your watch list.
  • my bids – from here you will be able to see all the lots from all active auctions
    that you have placed a bid on. You will be able to see if you are currently the
    highest bidder or not.
  • purchases – from here you can see each auction you have joined and where
    you have been successful.
    • You can select any current purchase, see the details and
      make a payment from here.
    • You are also able to select any past purchase, view the details and
      print the invoice.
  • consignments – if you have consigned some goods with an Auctionator
    auction house the details of those goods will appear here.
    • You can view each item, its photograph and release it for sale.
    • There are also a limited number of fields you can edit yourself.
  • sales – if you have sold goods with an Auctionator auction house, each
    auction sale will be list here.
    • You can select any current sale, see the details and print reports.
    • You are also able to select any past sale, view the details and print the
      invoice.

Help me with Bidding

Bidding can be complicated, understanding how it all works is essential for devising
the best bidding strategy for you. Your bid is an offer, which if accepted binds you in
contract to purchase that lot. There are a few important terms you will need to know.
Bidding Increments: The bid increment is the amount by which a bid will be raised
each time the current bid is outbid. It is predetermined based on the current
bid, it varies from auctioneer to auctions... read more
Buyer’s Premium: This is an administration fee or commission payable by you to
the auction house. It is a percentage of the bid amount and can vary from
auctioneer to auctioneer, auction to auction, even lot to lot, so please make
yourself aware of the buyer’s premium rate and factor it into your bidding.
Current bid: is the amount at which a lot will be sold if there is no further bidding. It
is equal to one bid increment more than the 2nd highest bid. Ie ABC Bids $50
and then XYZ bids $100, the current bid will be $55.
Estimated Selling Time: the estimated selling time on each lot is calculated from
the advertised starting time for an auction, plus 30 seconds per lot. This will
be adjusted during an auction based on the speed and progress of the auction.
Going, Going, Gone Time: The bidding on a lot will not close until all interested
bidders have stopped bidding for a full 15 seconds... read more
Outbid Notices: This is an email notification that you have been outbid. Outbid
notices will not be sent once an auction becomes live or when you place a bid
that is automatically outbid by a pre-existing higher bid.
Proxy or Auto Bidding: You are permitted to enter a maximum bid on any lot. The
auction system will bid on your behalf up to but not exceeding your maximum
bid. The system will attempt to purchase the lot as cheaply as possible,
subject to other bidding. You maximum bid is kept confidential, other bidders
cannot see what your maximum bid is.
Winning Bid: Who wins the bidding on any lot is determined by a simple set of rules.
The highest bidder wall always win, but what happens where there are 2 identical
bids... read more
Multiple Lots: Some auctions offer multiple identical items for sale. These auctions
can have many winners... read more


Help with My Account

The bid increment is the amount by which a bid will be raised each time the current
bid is outbid. It is predetermined based on the current bid.

A bidder may be outbid by less than a full increment. This would happen if the
difference between the winning bidder's maximum bid and the second highest bid is
less than the full increment.
  • Ie.   ABC has bid $100
          XYZ bids $99
          the current bid will be $100
  • Ie.   ABC has bid $110
          the current bid is $100
          the next bid will be $111

Auctioneers Bidding Increment Table

The default bidding increment table. Actual bidding increments may differ for each Auctioneer.

This table can help to give you an idea of the bidding increments when you bid on auctions.

Default Bidding Increments

Going, Going … Gone Time

The bidding on a lot will not close until all interested bidders have stopped bidding for
a full 15 seconds.

Every bid placed in the last 15 seconds of bidding on a lot will extend the
'Going, Going, Gone time' for a further 15 seconds from the time of that bid.

With Internet Only auctions this process is automated.

Where there is a live auction in progress, the conducting auctioneer or moderator,
will at their sole discretion close the bidding on each lot. They will attempt to leave
bidding open for at least 15 seconds from the time of the last bid.

To avoid missing out, it is better to bid early than to leave it to the last second.

Multiple Lots

Some auctions offer multiple identical items for sale. These auctions can have many
winners.

To bid on multiple items you enter the $ bid amount per item and the quantity you
wish to purchase.

For example - There may be 20 Cartons of Wine - You can bid $30 per Carton
and select quantity 4, this means you are willing to pay $30 for each Carton
and will have to take at least 4 Cartons (it is not $30 for 4 Cartons of wine).

Maximum bidding applies to multiple items in the same way it applies to single items.

Bids are displayed according to the bid precedence rules: The person at the top of
the list has bid the most, the person at the bottom has bid the least. As the amount of
the current bid goes up, those on the bottom of the list drop off.

Please check to make sure your name is in the list of active bidders, as it is possible
to place a bid at the current bid, and not be included in the list. It will depend on
what other bidders have done. If you bid higher than the current bid and the current
bid then moves up to match the amount you bid but you are not the highest bidder
this means the other person bid the same amount as you did - but bid before you, or
for a higher quantity.

Winning Bid

Who wins the bidding on any lot is determined by a simple set of rules.

Bids are ranked by the following order of precedence:
  • Bid Amount
  • Bid Quantity
  • Initial Bid Time


The highest bidder will always win

If two or more bids are at the same price and quantity; the successful bid will be
the earliest received bid.

On a multiple lot, where two or more bids are at the same price, the successful
bid will be bid for the higher quantity.

The earlier you bid on a lot, the better chance you have of winning it. Many bidders
leave their bidding to the last minute. We do not take any responsibility for bids
missed due to technical difficulties or internet outages.

The time an auction starts and the time bids are marked as received is based on the
time zone of the auction house hosting the auction.

If you are a successful bidder you will receive an email notification. If that is the only
lot you are bidding on in that auction you can proceed to the my accounts section
and pay for that lot. If you are bidding on multiple items, it is best to wait till the
conclusion of the sale and pay for them all at once. There is no need to pay for each
lot separately.